Terms & Conditions

1. Who We Are

Adya Foods Ltd (“Adya Foods” / “we” / “us”) is a company registered and operating under the laws of the United Kingdom. We specialise in the sale and delivery of grocery and food products through our online platform.

Our business is committed to quality, transparency, and customer care, in accordance with applicable UK legislation, including the Consumer Rights Act 2015 and UK General Data Protection Regulation (UK GDPR).

2. Eligibility & Account Registration

To use our website or place an order, you must:

Be at least 18 years old, or have express parental or guardian consent if under 18.
Provide accurate and complete information during account registration and keep your account details updated.
Be responsible for maintaining the confidentiality of your account credentials and all activity under your account.

We reserve the right to suspend or terminate accounts that provide false information or are used in violation of these terms.

3. Ordering & Pricing

All orders are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer a suitable alternative or a refund for that item.
All product prices displayed include VAT where applicable.
We make every effort to ensure product details and pricing are accurate. However, if a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel or refuse the order.
An order is considered accepted only once you receive a confirmation email and the order is dispatched.

4. Product Quality & Description

We aim to describe all products accurately and in accordance with the Consumer Rights Act 2015. This means:

Goods will be of satisfactory quality
Fit for their intended purpose
As described on our website

In the rare case a product does not meet these standards, please contact us at support@आद्या.com within 24 hours of delivery.

5. Payment

Payments are securely processed via third-party payment gateways, which are PCI DSS compliant.
We do not store full card or financial data on our servers.
Full payment must be received and authorised before orders are processed and dispatched.

6. Delivery

Delivery timelines are estimated, not guaranteed. Typically, it delivers same day or it takes 2–4 working days.
We partner with reputable couriers, but delays caused by third parties, weather conditions, public holidays, or other external factors are beyond our control, and we shall not be held liable.
Orders are considered complete once delivered to the address provided at checkout.

See our Shipping Policy for more information.

7. Contracts & Unfair Terms

These Terms are provided before you complete your purchase and are designed to be fair, clear, and compliant with:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
We do not impose any unfair contract terms. Any clause found to cause a significant imbalance to the consumer’s detriment will be deemed unenforceable under UK law.

8. Liability & Allergens

Adya Foods accepts no liability for allergic reactions caused by any of our products.
It is the responsibility of the customer to:
- Check all ingredient lists and allergen information prior to placing an order.
- Avoid purchasing items that may contain or come into contact with allergens.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: support@आद्या.com
🕘 Support Hours: Monday–Friday, 9:00 AM – 4:00 PM (UK time)

Payment Methods